Refund policy

Returns and Exchanges:

Your satisfaction is important to us and we want you to shop with confidence. We offer a 30-day, money back guarantee on most orders with the following exceptions:

  • Personalized gifts may not be returned.
  • Memorial gift tree orders cannot be returned. Replacement requests must be made within 14 days.
  • Claims for missing or damagedĀ products must be made within 30 days of the original order date.

To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns and you must pay for return shipping.Ā  Refunds will be issued to the original form of payment only.Ā  Store credit may also be requested.Ā 

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. The Comfort Company is not responsible for items damaged or lost in transit.

Returns should be mailed to:

The Comfort Company
1144 East State Street, A214
Geneva, IL 60134

Order Errors:

Because of the importance of the special gifts we send, we strive for 100% accuracy on all orders that leave our warehouse. In the rare event that a mistake was made on an order you placed, please let us know so that we can correct the error as quickly as possible. There are truly people behind this website who care about each gift that is shipped!

Delivery Address Requirements

To ensure successful delivery, orders must be shipped to an address that carriers recognize as deliverable.

One of the following is required:

ā€¢ A recognized residential or commercial delivery address

ā€¢ Someone present to receive the shipment

ā€¢ A safe location where the package can be left

Locations that do not have homes, buildings, offices, or available recipients (such as open land, parks, or some cemetery grounds) may not be eligible for direct delivery.

If a shipment is returned to us because the address provided cannot be delivered to, the customer will be responsible for any additional shipping costs required to resend the order.

Contact Email Address:

orders@thecomfortcompany.com

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